Terms of Use

Helloo Bhaiaah is an online marketplace. We connect customers who need home services with independent service professionals (“Partners”). The service itself is carried out by the Partner, not by Helloo Bhaiaah. We verify the documents Partners give us and manage bookings, dispatch and payments, but we do not employ Partners and we do not control how they carry out the work.

• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• You sign in with an Indian mobile number and a one-time password (OTP). You are responsible for everything done through your account, so do not share your OTP.
• Give us accurate information (name, email, addresses). One mobile number can have one account.

To book, you choose a service, an address, a date and a time slot and confirm. Your booking is created when you confirm it.

• A nearby, verified, available Partner who offers that service is offered your job automatically. Partners have 30 seconds to accept. If nobody nearby accepts, the search widens, and our team may step in or assign a Partner manually.
• You do not choose the Partner. If we cannot find a Partner, we will tell you and you can cancel without charge.
• Time slots are not an exact arrival time. Your booking page shows the Partner's progress and, once they set out, their position on a map.

• The price of each service is shown in Indian rupees on its page before you book. 18% GST is added at checkout and the total is shown before you confirm.
• The price covers what is listed under “What is included”. Anything listed under “What is not included” (for example spare parts or replacement fittings) is not part of the price. The Partner should tell you before doing extra work or using extra material, and you are not obliged to agree.
• We may change prices for new bookings at any time. A booking is charged at the price shown when you confirmed it.

• You can pay online (UPI or cards, processed by our payment gateway) or pay in cash after the service is completed, as offered at checkout.
• Online payments are handled by a third-party payment gateway. We do not see or store your full card or UPI details. The gateway's own terms also apply.
• A booking paid online is confirmed after the payment is verified.

You can cancel or reschedule from My bookings before the service has started, and a booking can be rescheduled once. Refunds are covered in our Cancellation & Refund Policy.

• Be available at the address and time you booked, and give the Partner safe access to the place and the item to be repaired.
• Treat Partners with respect. Abuse, harassment or unsafe conditions can lead to a Partner leaving the job and to your account being suspended.
• Do not arrange work or payments with a Partner outside the Platform for bookings made through it.
• Use the Platform only for lawful purposes. Do not make fake bookings, misuse offers, scrape the Platform, or try to interfere with it.

You can rate your Partner and the service after a job. Please be honest and polite. We may remove content that is abusive, unlawful or untrue. Ratings may affect a Partner's access to jobs.

The Helloo Bhaiaah name, logo, design and software are owned by us or our licensors. You may not copy or reuse them without permission.

• Because Partners are independent, we are not the provider of the service. We take reasonable care in verifying Partners and in running the Platform, but we do not guarantee any particular result.
• To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you for any booking is limited to the amount you paid for that booking.
• Nothing in these Terms limits any right you have as a consumer under the Consumer Protection Act, 2019 or any liability that cannot be limited by law.
• The Platform is provided on an “as available” basis. We may suspend it for maintenance or if something outside our control happens.

We may suspend or close an account, or refuse a booking, if we reasonably believe these Terms have been broken, there is fraud or abuse, or the law requires it.

We may update these Terms from time to time. The date and version at the top of this page show when they last changed (version 2026-10-16). If you keep using the Platform after a change, you accept the new Terms.

These Terms are governed by the laws of India. Subject to your rights as a consumer, the courts of competent jurisdiction in India have exclusive jurisdiction.

Please try our grievance process first (see below). You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

To raise a complaint, use the Contact page (/contact) and choose “Grievance / complaint”. You will get a ticket number straight away. We aim to acknowledge complaints within 48 hours and to resolve them within 15 days.