Frequently asked questions

Sign up with your mobile number, choose the services you provide, upload your documents for verification, and go online once you are approved.

A smartphone or computer, a mobile number, and four documents: Aadhaar card, PAN card, a profile photo and a skill certificate.

Yes. You can sign up, upload documents, go online and handle jobs from the website. The Android app adds live GPS location sharing.

No. Partners are independent professionals who choose when to work and which jobs to accept. See the Partner Terms for the details.

Our team reviews each application. You can see the status on your dashboard, and if a document is rejected you can fix and resubmit it.

Only you and the authorised Helloo Bhaiaah staff who review applications. They are used only to verify your identity and skills. You may mask the first eight digits of your Aadhaar number.

The reason is shown on your dashboard. Replace the document that was not clear and submit again.

When you are online and approved, jobs that match your skills and location are offered to you. You have 30 seconds to accept an offer.

Yes. Offers go first to technicians closest to the customer, then the search widens if nobody accepts.

Each offer shows what you will earn before you accept. Your dashboard has an Earnings page with today, this week, this month and a list of every job you were credited for.

Yes. You can reject any offer. Frequent cancellations after accepting a job, or no-shows, can lead to a review of your account.

Use the Contact page and choose “Partner support” or “Grievance / complaint”. You get a ticket number straight away.

Go to the Contact page and choose “Data / privacy request”. We aim to respond within 30 days.